Nutritional products are only shipped within the United States of America.
For international orders please see our International Distributors page to learn how to order from your country.
Nutritional products are shipped from Douglas Laboratories warehouses in Pittsburgh, Pennsylvania.
Douglas Laboratories ships via UPS daily. Delivery can be expected within 3-5 days of shipping from their facilities. All orders processed by 3 PM EST will ship the same day.
Shipping is free for all Douglas Laboratories product orders over $300.00. For orders under $300.00, there is a $10.00 shipping fee. The free shipping (for order over $300.00) applies to Douglas Laboratories labeled product orders only. Their computerized shipping service ensures your orders are delivered quickly, efficiently and economically. Their shipping system's up-to-the-minute tracking of every package leaving their warehouse eliminates unnecessary delays.
- No PO Boxes – a physical address is required for delivery.
Overnight and other expedited delivery services are available for an additional charge. Please Contact Us if you are requesting expedited delivery services.
Return Policy for Nutritional Products
By purchasing product, the buyer agrees to the Return Policy:
Preauthorization is required before any return can be excepted.
A request to return purchased product must be made within 48 hours from receipt and require preauthorization. No exceptions are allowed.
Any claims of shortage in the order, or damaged product must be made within 48 hours of receiving package.
Use the Contact Us form if you are requesting a preauthorization.
Authorized returns must be received within 14 days of authorization.
All returns will be credited upon receipt and are subject to a 25% processing fee and the cost of shipping.
Opened bottles cannot be returned unless they are damaged upon receipt.
Please Contact Us if you have any additional questions.
Return policy for ebooks, presentations & other downloadable products
Your hormones, inc. strictly adheres to a no refund – no exchange download policy for downloadable products such as eBooks, presentations, and other downloadable products.